COVID-19 Business Continuity Update

To Our Customers and Business Partners,

This is a brief update on our business continuity in the face of the COVID-19 pandemic.

Longwood Software is well-positioned to maintain our RevBase® and ForFile® software-as-a-service applications to provide customer support and run our back-office operations during this crisis. We are fortunate our staff and partners have experience working remotely, and our software development, testing, and production workflows don’t require us to be in the same office. While we are adjusting to a new reality with our families and communities, our work at Longwood Software has had minimal disruption thus far.

Our Maynard office is open; our plan is to have one person in the office from 8:00 am to 6:00 pm EST (our normal business hours). You can reach the company by phone (800-711-8524) and email (customercare@longwoodsoftware.com). All of our security procedures, data protection, data backup, application monitoring, and software maintenance processes continue as normal. Please contact us if you see any gaps that need to be addressed.

In the past four weeks – in the face of all the dislocations in daily life – we have implemented substantial enhancements for customers. Some examples are:

  • Implementation of a Single Sign-On (SSO) mechanism at the request of one of our healthcare customers.
  • Completion of four new applications for customers: an internal portal for a hospital chain; a test results database for an instrumentation company; a sales support portal for a confectionary company; and a publicly-accessible image gallery of blue-green algae samples (www.atlasofcyanobacteria.com).
  • Redesign and modernization of applications for two long-standing manufacturing customers, including a public literature zone (https://bbb-public-web.myrevbase.com/1498/v?).
  • Integration of a new print/fulfillment vendor for a customer in health/beauty products.

Please let us know how we can assist you. We want to make sure your RevBase application responds as necessary to your current business and workflows. We also want to help you be as efficient and effective as possible during these challenging times. 

Thank you for your business and for working with us.

Scott Richardson
President

Leave a Reply

Your email address will not be published. Required fields are marked *